EVALUATION OF THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN THE INTERNAL QUALITY ASSURANCE SYSTEM AT MADRASAH IBTIDAIYAH HIJRIYAH II PALEMBANG

Yeni Januarni; Ahmad Zainuri; Asri Karolina; Saipul Annur

doi:10.32478/dp5mhz32

Authors

Yeni Januarni
[email protected]
Universitas Islam Negeri Raden Fatah Palembang - Indonesia
Ahmad Zainuri Universitas Islam Negeri Raden Fatah Palembang - Indonesia
Asri Karolina Universitas Islam Negeri Raden Fatah Palembang - Indonesia
Saipul Annur Universitas Islam Negeri Raden Fatah Palembang - Indonesia

Keywords:

Total Quality Management, SPMI, educational quality, madrasah, continuous improvement

Abstract

This study is motivated by the growing demand for educational institutions to ensure sustainable quality through systematic management approaches. The implementation of Total Quality Management (TQM) within the Internal Quality Assurance System (SPMI) is considered a strategic effort to improve educational quality in madrasahs. This research aims to evaluate the implementation of TQM in SPMI at Madrasah Ibtidaiyah Hijriyah II Palembang, focusing on key principles such as leadership commitment, total involvement, process approach, fact-based decision making, continuous improvement, and customer focus. The study employs a qualitative descriptive method with data collected through observation, interviews, and documentation. The findings reveal that, conceptually, the madrasah has adopted TQM principles and established formal quality mechanisms such as the PPEPP cycle. However, the implementation remains in a transitional stage, as challenges persist in terms of teacher involvement, data utilization, consistency in process execution, and stakeholder engagement. Although leadership plays a significant role in driving quality initiatives, the internalization of quality culture is not yet fully achieved. Therefore, strengthening organizational culture, improving human resource capacity, and developing integrated data systems are essential to optimize the effectiveness of TQM implementation in SPMI.

Downloads

Download data is not yet available.

References

Angkarini, T. (2024). Implementasi Manajemen Mutu Terpadu dalam Pengelolaan Kelas Iqra’ pada Yayasan Masjid Baitul Hikmah Cimanggis. Research and Development Journal Of Education Vol., 10(2), 953–966.

Apriyani, Muthohar, P. M., & Muhajir, A. (2025). Implementasi Sistem Penjaminan Mutu Internal Metode Kaizen di SMP Islam Plus Imam Muslim Kota Kediri. Jurnal Al-Hikam, 6(2), 1–11.

Badriyah, S., & Supriyanto, S. (2024). Manajemen Penerimaan Peserta Didik Baru: Studi Kasus MIN 7 Boyolali. Islamika, 6(1), 107–118. https://doi.org/10.36088/islamika.v6i1.4150

Baig, S. A., Iqbal, S., Abrar, M., Baig, I. A., Amjad, F., Zia-ur-Rehman, M., & Awan, M. U. (2021). Impact of leadership styles on employees’ performance with moderating role of positive psychological capital. Total Quality Management and Business Excellence, 32(9–10), 1085–1105. https://doi.org/10.1080/14783363.2019.1665011

Creswell, J. (2017). Qualitative Inqury Research Design Choosing Among Five Approaches.

Creswell, J. W., & Creswell, J. D. (2023). Research Design : Qualitative, Quantitative, and A Mixed-Method Approach. In SAGE Publication. https://doi.org/10.4324/9780429469237-3

Fadhli, M., & Lhokseumawe, I. (2022). Implementation of Quality Improvement Strategies and Competitiveness in Islamic Educational Institutions. JMSP (Jurnal Manajemen dan Supervisi Pendidikan), 6(1), 38–45.

Husna Nashihin, Nazid Mafaza, & M.Okky Haryana. (2021). Implementasi Total Quality Management (Tqm) Perspektif Teori Edward Deming, Juran, Dan Crosby. At Turots: Jurnal Pendidikan Islam, 3(1), 50–60. https://doi.org/10.51468/jpi.v3i1.60

Husnayayin, A. (2025). Pendidikan Islam dan Penguatan Karakter Kebangsaan. Pendas : Jurnal Ilmiah Pendidikan Dasar, 11(1), 1–14. http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng-8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_SISTEM_PEMBETUNGAN_TERPUSAT_STRATEGI_MELESTARI

Idris, T. (2021). Learning Motivation and Learning Outcomes of Islamic Senior High School Students: Comparative and Correlative Studies between Students Who Graduate from Junior High Schools and Islamic Junior High Schools. Tarbawi : Jurnal Ilmu Pendidikan, 17(2), 193–202. https://doi.org/10.32939/tarbawi.v17i2.1477

Khotimah, U. H., Juanda, A., & Rosidin, D. N. (2023). Implementasi Manajemen Sistem Penjaminan Mutu Internal (SPMI) Untuk Meningkatkan Mutu Pendidikan di MAN 2 Cirebon. Indonesian Journal of Teaching and Learning, 2(2), 285–295.

Mardhiyah, M., Saputra, A., Fahrezi, D. W., Hasri, S., & Sohiron, S. (2023). Implementasi Sistem Penjaminan Mutu Internal di Sekolah dasar. Sustainable Jurnal Kajian Mutu Pendidikan, 6(2), 698–705. https://doi.org/10.32923/kjmp.v6i2.4036

Masduqi, M. (2020). Pendidikan Fikih Ligkungaan dalam Membentuk Kesalehan Ekologis. An-Nur: Jurnal Studi Islam, 16(1), 94–117. http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=bth&AN=92948285&site=eds-live&scope=site%0Ahttp://bimpactassessment.net/sites/all/themes/bcorp_impact/pdfs/em_stakeholder_engagement.pdf%0Ahttps://www.glo-bus.com/help/helpFiles/CDJ-Pa

Meichaty, A. (2023). Implementasi Total Quality Management Dalam Meningkatkan Mutu Pendidikan Di Madrasah Tsanawiyah Negeri Bangko Kabupaten Merangin. Mikraf: Jurnal Pendidikan, 3(1), 1–11. https://doi.org/10.70338/mikraf.v3i1.81

Mubarok, Sari, Wibowo, M. (2025). Comparative Study of Artificial Intelligence (AI) Utilization in Digital Marketing Strategies Between Developed and Developing Countries: A Systematic Literature Review. Ilomata International Journal of Management, 6(1), 156–173. https://doi.org/10.61194/ijjm.v6i1.1534

Muthahar, S. M. C. (2019). Strategi guru dalam Pembelajaran Keterampilan Berbicara Bagi Siswa Kelas VI di SDN Jatirangga II Bekasi. Sustainability (Switzerland), 11(1), 1–14. http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng-8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_SISTEM_PEMBETUNGAN_TERPUSAT_STRATEGI_MELESTARI

Nanin diah Kurniawati, maemunah sa’diyah, ulil amri syafri. (2024). Implementasi Penjaminan Mutu Internal. Jurnal Pendidikan Guru, 5(3), 421–431.

Nur Kholiq, I., & Mahbub. (2023). Integrasi Kemaritiman Dan Moderasi Agama Dalam Materi Ajar Bahasa Arab Berbasis Literasi Digital. Prosding, 5(12), 565–570. https://doi.org/10.36835/ancoms.v7i1.528

Romadlon, D. A., Bagus, A., & Kurniawan, H. (2022). Implementasi Sistem Penjaminan Mutu Internal di Sekolah Dasar Procedia of Social Sciences and Humanities. Procedia of Social Sciences and Humanities, 3(c), 678–685.

Saepudin, A. (2025). Implementasi Total Quality Management (Tqm) Dalam Mencapai Kepuasan Siswa. Educational Management, 9(1), 1–13.

Sufyan, H., Mariyati, M., Manalu, S. R., & Halimah, S. (2023). Kemampuan Guru PAI dalam Pengembangan Materi Ajar Pendidikan Agama Islam di MAS Nurul Furqoon Binjai. Tarbiatuna: Journal of Islamic Education Studies, 4(1), 37–51. https://doi.org/10.47467/tarbiatuna.v4i1.4472

Sugiyono. (2021). Metode Penelitian Kuantitaif, Kualitatif, R&D. Alfabeta.

Sulastri, T. (2020). Implementasi Sistem Penjaminan Mutu Internal Dalam Meningkatkan Mutu Layanan Pendidikan. Al-Hasanah : Islamic Religious Education Journal, 5(2), 53–60. https://doi.org/10.51729/5211

Syahrul Riyadi, D., Chairany, E., Mardiah, A., Wahdaniah Ijatul Islamiah, N., & Ahmad Dahlan Yogyakarta, U. (2021). Peran Total Quality Management (Tqm) Dalam Meningkatkan Mutu Pendidikan Agama Islam. BINTANG : Jurnal Pendidikan dan Sains, 3(3), 497–506. https://ejournal.stitpn.ac.id/index.php/bintang

Ula, H., Yunus, M., & Bakar, A. (2021). Implementasi Sistem Penjaminan Mutu Internal (SPMI) pada Masa Pandemi Covid-19 di Sekolah Menengah Pertama. Website: Journal, 7(2), 2503–3506.